Return Policy
Thank you for choosing Snowsshovel.com. Here, we not only offer premium wheeled snow shovel but are also dedicated to crafting an unforgettable shopping experience for you. Our wheeled snow shovel is not just a practical tool, it’s a meticulously designed piece of art. Each model undergoes rigorous quality control to ensure it delivers the utmost user experience. Whether for its robust performance or distinctive aesthetics, our wheeled snow shovels allow you to stand out effortlessly while clearing snow.
We understand that online shopping can be a source of concern, which is why we provide a transparent and straightforward return policy for your peace of mind. Before making a purchase, please take the time to read it thoroughly, as we aim for your shopping experiences to be relaxed and enjoyable every time. Thank you.
We do not charge the secondary listing fee.
01. Return Validity Period
We support you to apply for return within 30 natural days after signing for wheeled snow shovel, and you can get a full refund.
For the full refunds, the amount will be credited to your PayPal payment account within 1-2 business days. The $6 shipping fee you paid for the order will be refunded along with the order amount.
02. Return Requirements
If the wheeled snow shovel you receive needs to be returned and meets the following requirements, you can apply for full refund (For full refunds, the amount will be credited to your PayPal payment account within 1-2 business days. The $6 shipping fee you paid for the order will be refunded along with the order amount.):
(1) If the wheeled snow shovel model we send you is inconsistent with the model you want to order.
(2) If the wheeled snow shovel sent by us is defective, deformed, worn or otherwise damaged during manufacturing or transportation, resulting in poor user experience or inability to use it.
(3) If the wheeled snow shovel sent by us lacks corresponding accessories, such as return label, instruction manuals, etc., you can not to use it.
(4) If you have not received the wheeled snow shovel for more than 7 business days. (This date is calculated from the time we ship the wheeled snow shovel.)
We will enclose the return label within the packaging. Consequently, it is imperative that the return label be included in the packaging of the wheeled snow shovel being returned. As you initiate the return process for the wheeled snow shovel, kindly complete the return label, specifying your original order number, and provide a detailed reason for the return.
03. Returned Wheeled Snow Shovel Status
(1) Returned wheeled snow shovel must be sent back in their original packaging.
(2) Returned wheeled snow shovel should be free of scratches, scuffs, fracture or any other form of damage to the surface and internal packaging of the returned wheeled snow shovel.
(3) Accessories in the package, such as instruction manuals, return label, handle, steel plate, wheels, small screws, etc., must not be lost or replaced at will.
04. Return Application Method
If you need to apply for return, please contact our customer service staff, Shawntal Cochran by email [email protected] or through your account orders details. Please send the original order number and reason for return with the email, thank you.
05. Return Procedure
Upon receipt of your wheeled snow shovel return request, we will initiate the processing of your return order within 1-2 business days.
To return your wheeled snow shovel, please send it to 6600 Springs Ln Apt B, Norcross, Georgia, 30092-4015, Gwinnett, Attn: Shawntal Cochran, once you’ve determined the need for a return.
After dispatching your wheeled snow shovel, kindly notify us by emailing the original order number, new tracking number, and courier information to [email protected].
06. Responsibility People for Return Shipping Costs
If the wheeled snow shovel we sent exhibits obvious fractures, wear, deformation, a wrong style, or any other damage, rest assured, Snowsshovel.com will cover the return shipping costs.
However, should the consumer opt to return the wheeled snow shovel for personal reasons, such as preferences in color, function, material, etc., the return shipping fee must be borne by the consumer.
Upon successful receipt of your returned wheeled snow shovel at Snowsshovel.com’s warehouse, we will initiate the refund process.
07. Refund Timing & Amount
For the full refunds, the amount will be credited to your PayPal payment account within 1-2 business days. The $6 shipping fee you paid for the order will be refunded along with the order amount.
If you do not received the full refund after 2 business days, please contact our customer service staff, Shawntal Cochran, immediately via [email protected]. We will respond within 24 hours and assist you in securing a successful full refund. Thank you.
08. Exchange Validity Period
We support you to apply for exchange within 30 natural days after signing for wheeled snow shovel, and you can get a brand new condition wheeled snow shovel of the same style.
In the event of a reshipment, we use FedEx Express, and the shipping time remains 3-5 business days. Therefore, your brand new wheeled snow shovel of the same style will arrive within 4-7 business days.
09. Exchange Requirements
If the wheeled snow shovel you receive needs to be replaced and meets the following requirements, you can apply for replacement with a brand new condition wheeled snow shovel of the same model (In the event of a reshipment, we use FedEx Express, and the shipping time remains 3-5 business days. Therefore, your brand new wheeled snow shovel of the same style will arrive within 4-7 business days.):
(1) If the wheeled snow shovel sent by us is fracture, deformed, worn or otherwise damaged during manufacturing or transportation, resulting in poor user experience or inability to use it.
(2) If the wheeled snow shovel model we send you is inconsistent with the model you want to order.
(3) If the wheeled snow shovel sent by us lacks corresponding accessories, such as return label, instruction manual, etc., you can not to use it.
(4) If you find that the accessories of the wheeled snow shovel sent by us have rust marks, and it cause you to be dissatisfied.
10. Exchange Application Method
If you need to apply for exchange, please contact our customer service staff, Shawntal Cochran by email [email protected]. Please send the original order number and reason for exchange with the email, thank you.
11. Exchange Procedure
To initiate an exchange, kindly send the wheeled snow shovel slated for exchange to 6600 Springs Ln Apt B, Norcross, Georgia, 30092-4015, Gwinnett, Attn: Shawntal Cochran.
Upon dispatching your wheeled snow shovel, please notify us via email at [email protected], including the original order number, new tracking number, and shipping details.
Upon successful arrival of the wheeled snow shovel for replacement at the Snowsshovel.com warehouse, we will dispatch the brand new wheeled snow shovel of the same style within 1-2 business days.
The reshipment of the brand new wheeled snow shovel also employs FedEx Express, with a shipping time of 3-5 business days for the reshipment. Consequently, your brand new wheeled snow shovel of the same style will reach you within 4-7 business days. Upon initiating the reshipment, we will promptly email you a new shipping tracking number for your order tracking convenience.
12. Responsibility People for Exchange Shipping Costs
Should the wheeled snow shovel we ship be fractured, worn, inoperable, missing parts, or the wrong style, Snowsshovel.com will cover the shipping costs for the replacement.
If the consumer necessitates replacing the wheeled snow shovel due to personal preferences such as material, function, color, etc., the consumer will be responsible for covering the exchange freight.
13. Return & Exchange Mailing Address
Our return & exchange mailing address is at 6600 Springs Ln Apt B, Norcross, Georgia, 30092-4015, Gwinnett.
14. Cancal The Order
You can cancel your wheeled snow shovel order by accessing the detailed information in your account orders details.
We recommend initiating the cancellation within the first 30 minutes after placing the order. Beyond this timeframe, we enter the packaging process, and we do not support cancellations after 30 minutes, meaning you won’t be able to cancel the order. We appreciate your understanding.
If you need to know more information of ‘cancel the order’, please click on point six of our Shipping & Delivery to view it, thank you.
15. Privacy Policy
Snowsshovel.com values your privacy and is committed to protecting your personal information. When you use our services, we may collect some information about you. Please read the following Privacy Policy carefully to understand how we collect, use, process, and protect your personal information. Thank you.
16. Contact Information
You can contact our customer service staff, Shawntal Cochran by email [email protected] or phone +(1)(806) 531-4478 if you have any other questions of Return Policy. We will reply to the message within 24 hours and solve your problem with the fastest speed, thank you.