Shipping & Delivery

Thank you for choosing Snowsshovel.com. We are pleased to offer you high-quality shipping services. While your order is being handled with care, we are committed to ensuring you have a pleasant and efficient shopping experience. We have detailed shipping & delivery information available, and we encourage you to read it carefully to ensure you obtain the information you need. Thank you.

We currently only sell within the United States.

01. Service & Order Processing Time

Upon you successfully placing an order for your wheeled snow shovel on Snowsshovel.com, we aim to process it within 1-2 business days. The processing time for shipping orders is calculated from the moment your order is processed.

The service time of Snowsshovel.com is Monday-Friday/10:00 AM-6:00 PM (EST). Orders placed after 6:00 PM Monday through Thursday will be processed starting at 10:00 AM the next day. Orders placed after 6:00 PM on Friday will be processed starting at 10:00 AM on the following Monday.

Please understand that weekends are our off time and we do not process any wheeled snow shovel orders. Additionally, holidays are our off time, so wheeled snow shovel orders you place during the holidays will be processed starting at 10:00 AM the next business day.

Once processed, you will receive an email notification within 24 hours of the same day, detailing the specific delivery time for the wheeled snow shovel you’ve selected. If you notice that your order has not been processed after 2 business days, we sincerely apologize for any inconvenience. Please reach out to our dedicated customer service staff, Shawntal Cochran, immediately at [email protected].

In the event that you decide to cancel your order due to our delayed processing, we will arrange a full refund for you. The $6 shipping fee you paid for the order will be refunded along with the order amount. The refund will be processed to your PayPal payment account within 1-2 business days. We appreciate your patience during this process. If you still wish to proceed with your order, we assure you that we will prioritize expediting its processing on the same day.

02. Ship Address

Our ship address is at 6600 Springs Ln Apt B, Norcross, Georgia, 30092-4015, Gwinnett. When you successfully place an order at Snowsshovel.com, we will ship it from here.

03. Shipping Time & Freight

To enhance your shopping experience, we’ve chosen FedEx Express for all U.S. orders, and shipping time is 3-5 business days.

When you successfully place an order on Snowsshovel.com, we will deliver the wheeled snow shovel you selected to your doorstep using FedEx Express. Regardless of the quantity of your order, the shipping fee is $6. This fee helps us maintain a reliable and swift shipping service, ensuring that your wheeled snow shovel reaches you promptly and in optimal condition.

Due to varying distances between states, shipping times for your wheeled snow shovel order may differ. However, rest assured that it will not exceed a maximum of 5 business days. The shipping time is calculated from the moment the express is dispatched.

Should the shipping time for your order extend beyond 5 business days, we kindly ask you to reach out to our dedicated customer service staff, Shawntal Cochran, promptly at [email protected]. We will swiftly liaise with the shipping company to arrange either a reshipment or a full refund for you.

For full refunds, the amount will be credited to your PayPal payment account within 1-2 business days. The $6 shipping fee you paid for the order will be refunded along with the order amount. In the event of a reshipment, we use FedEx Express, and the shipping time remains 3-5 business days. Therefore, your brand new wheeled snow shovel of the same style will arrive within 4-7 business days.

04. Delivery Date

Snowsshovel.com ensures a delivery date of 4-7 business days, which is calculated as follows: Delivery date (4-7 business days) = Shipping order processing time (1-2 business days) + Shipping time (3-5 business days).

Should you notice that the delivery date for your wheeled snow shovel order surpasses 7 business days, we kindly ask you to reach out to our dedicated customer service staff, Shawntal Cochran, immediately at [email protected]. Upon receiving your communication, we will promptly liaise with the shipping company to facilitate either a reshipment or a full refund for you.

For full refunds, the amount will be credited to your PayPal payment account within 1-2 business days. The $6 shipping fee you paid for the order will be refunded along with the order amount. In the event of a reshipment, we use FedEx Express, and the shipping time remains 3-5 business days. Therefore, your brand new wheeled snow shovel of the same style will arrive within 4-7 business days.

05. Tax Fees

We hereby that we don’t charge any tax fees for all wheeled snow shovel order from snowsshovel.com. Rest assured, if there are any future tax obligations for you, we’ve got you covered. We will provide detailed information on tax categories, total tax amount, payment processes, and more via email. You can easily refer to the contents of our emails and proceed with the payment at your convenience. Thank you for your understanding.

06. Cancel The Order

You can cancel your wheeled snow shovel order by accessing the detailed information in your account orders details.

We recommend initiating the cancellation within the first 30 minutes after placing the order. Beyond this timeframe, we enter the packaging process, and we do not support cancellations after 30 minutes, meaning you won’t be able to cancel the order. We appreciate your understanding.

If you are unable to cancel the order yourself, please contact our customer service staff, Shawntal Cochran, via email at [email protected]. We will assist you in canceling the wheeled snow shovel order within 24 hours. Thank you.

When your wheeled snow shovel order is successfully canceled, the full refund will be returned to your PayPal payment account within 1-2 business days. The $6 shipping fee you paid for the order will be refunded along with the order amount.

07. Sign For Receipt

We hope that you sign for it yourself. If someone else signs for it, please ensure that your package will not be lost.

Please check whether the package and wheeled snow shovel are intact before signing.

If the snow removal tool wheeled snow shovel is damaged or crushed, please reject it and promptly contact our customer service staff, Shawntal Cochran via email [email protected], we will promptly arrange a replacement or full refund for you, thank you.

In the event of a reshipment, we use FedEx Express, and the shipping time remains 3-5 business days. Therefore, your brand new wheeled snow shovel of the same style will arrive within 4-7 business days. For full refunds, the amount will be credited to your PayPal payment account within 1-2 business days. The $6 shipping fee you paid for the order will be refunded along with the order amount.

08. Wheeled Snow Shovel Lost in Transit

If your wheeled snow shovel order from Snowsshovel.com goes missing during transit, please promptly reach out to our customer service staff, Shawntal Cochran, at [email protected]. We will immediately engage with the logistics company to locate the wheeled snow shovel you ordered.

In the event that we are unable to locate your wheeled snow shovel even after liaising with the logistics company, Snowsshovel.com will arrange a full refund for you. The $6 shipping fee you paid for the order will be refunded along with the order amount. The complete refund process will be finalized and returned to your PayPal payment account within 1-2 business days.

Should you prefer not to opt for a full refund and still wish to receive the wheeled snow shovel, we will arrange to re-ship the same model of a brand new wheeled snow shovel to you, and the shipping costs are borne by Snowshovel.com. For reshipments, we continue to utilize FedEx Express, with the shipping time remaining at 3-5 business days. Consequently, your brand new wheeled snow shovel of the same style will arrive within 4-7 business days.

09. Modify The Order Information You Ordered

For any alterations to your wheeled snow shovel order details, kindly reach out to our customer service staff, Shawntal Cochran, and submit a modification request via email to [email protected]. We will process the modification within 24 hours of receiving your request.

It is advisable to initiate any changes to your order information within 1-2 business days of placing and successfully paying for the order. After the 2 business days, we proceed to the shipping stage, and modifications to the order information become unavailable.

We encourage you to thoroughly review and confirm the consignee’s name, address (including street, city, state, zip code), phone number, email, and other details before each payment to avoid the need for subsequent modifications. Your attention to this matter is greatly appreciated. Thank you.

10. Packing & Protection

Firstly, we conduct a quality check on the wheeled snow shovel to be shipped, ensuring that the product reaching your hands is of high quality. For the safety and convenience of transportation, we disassemble components such as the handle, steel plate, wheels, small screws, and small iron pieces, meaning that the Wheeled Snow Shovel you receive requires self-assembly.

We individually seal these components in plastic bags to prevent dust and water. Subsequently, they are placed in an outer cardboard box, secured with foam to ensure stability and safety within the packaging. Additional accessories such as return labels, instruction manuals, etc., are then added. Finally, we use high-quality tape for sealing and provide simple packaging instructions on the outer box, reminding the courier to handle with care during transportation.

Package Includes: Handle x 1, Steel Plate x 1, Wheels x 4, Small Screws + Small Iron Pieces x several.

Packaging Carton Reference Dimensions: 29.56 in x 17.75 in x 45.71 in – 35.46 in x 11.84 in x 63.03 in

Packaging Carton Reference Weight: 5.76 – 27.81 lb

Wheeled Snow Shovel Physical Packaging Photo:

11. Contact Information

If you have any questions or suggestions about Shipping Policy, please contact by email [email protected] or call at +(1)(806) 531-4478, our customer service staff, Shawntal Cochran will reply you within 24 hours to solve your problems, thank you.